This accessibility statement applies to this.nhs.uk only. It does not refer to any other services on the nhs.uk domain.
This website is run by The Health Informatics Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
The website is designed to be compatible with assistive technologies and the last two versions of the browsers: Chrome, Firefox, Edge and Safari. In older browsers, some aspects of the website may not display optimally. The website is not designed for Internet Explorer.
How accessible this website is
We know some parts of this website are not fully accessible:
- Links with the same name do not have a similar purpose
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email webteam@this.nhs.uk
- call 01484 355420
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
E-mail: webteam@this.nhs.uk
Phone number: 01484 355420
Address:
Unit 13
Ainley Bottom
Ainleys Industrial Estate
Elland
West Yorkshire
HX5 9JP
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The Health Informatics Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- 2.4.9 Link Purpose (Link Only) (Level AAA) - Links with the same accesssible name do not serve a similar purpose
What we’re doing to improve accessibility
The link purpose issue is caused by the Content Management System (CMS) we use. If the CMS pushes an update to fix this we will update this page to reflect it.
Preparation of this accessibility statement
This statement was prepared on 27th July 2021. It was last reviewed on 30th July 2024.
This website was last tested on 30th July 2024. The test was carried out by The Health Informatics Service Web Department. We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible this.nhs.uk is.
We used this approach to deciding on a sample of pages to test:
- Looked at all mediums used on the site for example text, images, maps, videos, forms etc
- Added at least one page per item to our sample list
- Always include the homepage
- We used Lighthouse to audit each page in the sample for accessibility issues.
- We used Wave to test for accessibility issues on pages that do not need users to sign in.
- We used Axe DevTools to test for accessibility issues on pages that do not need users to sign in.
What our customers have to say
“THIS have provided Spectrum Community Health with quality service for over 10 years. They consistently strive to meet our IT needs and digital ambitions in a supportive partnership approach.”
Sharon Hardcastle
Director of Finance, Spectrum Community Health CIC
Judy has asked for Spectrums thanks to be passed on to the Service Desk and all support staff for the efforts we are going to help and support them.
Judy Threlfall-Sykes
Head of Digital, Spectrum Community Health CIC
“Really want to thank Daniel P for all his help, he was really patient and helpful. Clearly communicated what he was doing and that he would contact me back to test that things were working.”
CHFT
"Problem quickly resolved and gave information about how to resolve in the future.”
Wakefield CCG
Who we work with
Supporting organisations throughout the UK
Across the UK, we work closely with NHS and healthcare organisations in many different locations. From our roots in Yorkshire, we support clients across England, Scotland, Wales and Ireland.
Examples of our NHS clients include London’s Great Ormond Street Hospital and hospital trusts in Southampton, Oxford, Cambridge, Nottingham, Derby, Birmingham, Liverpool, Manchester, Middlesbrough, North Tees & Hartlepool, Newcastle Upon Tyne, Edinburgh, Lanarkshire and Glasgow.
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