IT Service Desk
We’re here to help and guide you. Our service desk team offers a highly experienced, trusted and efficient single point of contact for healthcare organisation’s IT services and needs. With over 15 years’ experience, we support multiple NHS, primary, secondary and third-sector organisations, and over 30,000 users.
We offer first-time resolution service (fix), first line analysts and facilitators and service level agreement monitoring. We provide ongoing communication throughout the process until the support request is fully serviced and resolved. Get in touch to discuss your requirements.
Network Support
Our team’s IT network support is comprehensive and serves a broad range of healthcare organisations. Our network support offer includes Wi-Fi, COIN, HSCN, Firewalls, VPN and IPT/VC technology from leading manufacturers.
We offer 24/7 monitoring of all connectivity and can support local Community of Interest Network (COIN) across all healthcare environments and organisational boundaries.
We also support migration to a Health and Social Care Network (HSCN) in line with NHS Digital guidelines and support GovRoam customer networks.
Data Centre Support & Infrastructure
Data is essential for digital healthcare and our IT data centre support and infrastructure leads the field. Our capacity, resources, collective skills and expertise are trusted by all of our clients.
Our on-site data centre is classed as Tier 3, meaning it has multiple power, cooling and other backup systems in place allowing it to be updated and maintained without taking it offline. It’s managed by our highly experienced team which includes a back-up and storage architect. We ensure that all system storage, email archiving and file recovery are managed securely, consistently and reliably for peace of mind.
Digital Transformation Partnerships & Collaboration
IT collaboration offers opportunities to communicate and share healthcare expertise and services more efficiently. Our wide range of collaborative services enable professionals and patients to connect with devices of their choice. We help with instant messaging, voice messaging, video conferencing, desktop sharing and conference technology to bring people together.
Our innovations transform health services by reducing travel and unnecessary physical meetings, which save valuable time and resources for everyone. Take a look through our range of IT support, and the benefits and opportunities these offer. Get in touch to discuss your own organisation’s needs and ambitions.
Bespoke Service
In addition to our core services of digital health solutions, we offer bespoke services and can tailor our solutions to each customers’ needs. We can combine a number of services into a package, discuss other service solutions that your organisation may benefit from, including new innovations and collaborative projects. Contact us to discuss your requirements.
Request a free consultation
Want to know more? We offer face-to-face or online demonstrations of our services along with brochures and other information resources to suit your needs. Get in touch to see how we can help.
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Case studies and insights
As a leading digital healthcare organisation with proud NHS links, we believe in sharing insights into the work we do, the issues our clients face and the latest developments in our field. View all our case studies and insights.
What our customers have to say
“THIS have provided Spectrum Community Health with quality service for over 10 years. They consistently strive to meet our IT needs and digital ambitions in a supportive partnership approach.”
Sharon Hardcastle
Director of Finance, Spectrum Community Health CIC
Judy has asked for Spectrums thanks to be passed on to the Service Desk and all support staff for the efforts we are going to help and support them.
Judy Threlfall-Sykes
Head of Digital, Spectrum Community Health CIC
“Really want to thank Daniel P for all his help, he was really patient and helpful. Clearly communicated what he was doing and that he would contact me back to test that things were working.”
CHFT
"Problem quickly resolved and gave information about how to resolve in the future.”
Wakefield CCG
Who we work with
Supporting organisations throughout the UK
Across the UK, we work closely with NHS and healthcare organisations in many different locations. From our roots in Yorkshire, we support clients across England, Scotland, Wales and Ireland.
Examples of our NHS clients include London’s Great Ormond Street Hospital and hospital trusts in Southampton, Oxford, Cambridge, Nottingham, Derby, Birmingham, Liverpool, Manchester, Middlesbrough, North Tees & Hartlepool, Newcastle Upon Tyne, Edinburgh, Lanarkshire and Glasgow.
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